Terms and Conditions (AGB)

FermentBox® – www.thefermentbox.com Last Updated: 1.02.25

1. Scope of Application

These Terms and Conditions apply to all purchases and interactions made through www.thefermentbox.com, operated by: FermentBox® Zilzkreuz 9, 53604 Bad Honnef, Germany Email: info@thefermentbox.com Phone: +49 152 5396 3817 By using our website and purchasing our products, you agree to these Terms and Conditions.

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2. Conclusion of Contract

1. The presentation of products on our website does not constitute a legally binding offer but an invitation to order.
2. By clicking “Order” or “Buy,” you submit a legally binding order.
3. We will confirm receipt of your order via email. The contract is only concluded when we confirm the shipment.
4. If a product is unavailable, we reserve the right to cancel the order and inform you accordingly.

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3. Prices and Payment

1. All prices are displayed in EUR (€) and include VAT, unless otherwise stated.
2. Shipping costs are calculated at checkout and displayed before order confirmation.
3. Payment methods accepted:
   • Credit/Debit Cards
   • PayPal
   • Bank Transfer (SEPA)
   • Other payment methods as listed on our website
4. The payment must be completed before shipping.

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4. Shipping and Delivery

1. We deliver to Germany and selected international destinations. Shipping times vary based on location.
2. Standard processing time: 1-3 business days after payment confirmation.
3. Delivery time depends on the shipping provider but typically takes 3-7 business days within Germany.
4. We are not responsible for delays caused by customs or external factors.
5. If a package is lost or damaged, please contact us at info@thefermentbox.com immediately.

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5. Right of Withdrawal (Widerrufsrecht)

As per § 355 BGB (German Civil Code), you have the right to withdraw from your purchase within 14 days without giving any reason. To exercise your right of withdrawal:

• Email us at info@thefermentbox.com with your order number.
• Return the product in unused, original condition within 14 days of your request.
• The customer is responsible for return shipping costs.
• We will process the refund within 14 days of receiving the returned item, using the same payment method used for the original purchase.

Exclusions: The right of withdrawal does not apply to:

• Opened or used hygiene products.
• Customized or perishable items.

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6. Warranty and Liability

1. Our products come with a statutory warranty of 24 months.
2. If your product is defective or does not match the description, please contact us at info@thefermentbox.com with photos and order details.
3. We are not liable for damages caused by improper use, modifications, or external factors beyond our control.

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7. Limitation of Liability

1. We are only liable for damages caused by intent or gross negligence.
2. We do not accept liability for indirect damages, loss of profits, or third-party claims.
3. In case of slight negligence, we are only liable for breaches of essential contractual obligations.

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8. Data Protection & Privacy

Our Privacy Policy governs how we collect, store, and process your personal data. You can read our full Privacy Policy here.

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9. Intellectual Property & Copyrights

1. All content, including product images, text, and logos, is the property of FermentBox® and protected under copyright laws.
2. Unauthorized use, copying, or reproduction is strictly prohibited.

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10. Governing Law & Jurisdiction

1. These Terms are governed by German law (BGB, TMG, UWG).
2. The place of jurisdiction for all disputes is Bad Honnef, Germany, if legally permissible.

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11. Changes to the Terms and Conditions

1. We may update these Terms from time to time.
2. Changes take effect when published on our website.
3. Continued use of the website constitutes acceptance of the updated Terms.

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12. Contact Information

For any inquiries or support, please contact us: FermentBox® Zilzkreuz 9, 53604 Bad Honnef, Germany Email: info@thefermentbox.com Phone: +49 152 5396 3817